Problems with an Appliance
Please be sure to have followed all troubleshooting and maintenance for your appliance as written in the instruction book before requesting a service call. Call-outs from ourselves or the manufacturer where there is no fault may be chargeable.
Any problems with an appliance and we will arrange to have the manufacturer’s engineer call-out, this usually is within 3-5 working days. We do not usually swap items without an engineer confirming a fault and attempting to fix the issue. We and the manufacturer have the right to attempt to repair the item first.
Things to check
Please remember to check the fuse on the appliances plug and follow your instruction book, before requesting an engineer.
Please remember to check filters on dryers, washers and vacuums before requesting an engineer. Most manufacturers will charge, even under guarantee if there is no fault or if the fault is down to misuse.
We cannot service appliances ourselves excepting Sebo vacuum cleaners. Outside of guarantee we can recommend local engineers.
We cannot service any machines whilst the guarantee is active, as this would invalidate the manufacturers guarantee. Unauthorised repairs can void the guarantee.
Ordering Spare parts
To purchase spare parts we ALWAYS need the make, model and serial number, even for vacuum bags. We cannot supply Vax, Cookworks, Proline or Diplomat parts or any ‘own brand’.
Parts for models under 2yrs and over 10yrs can often only be purchase direct from the manufacturer. If you purchase a part we presume that you are able to fit it and that you know that it is the part that is needed.
Parts have to be ordered and usually take 2-3 weeks. Parts must be paid for on order.